Shipping

How do I know if my order was shipped?

You will receive a shipping confirmation email with your tracking number once your order has been shipped. Orders are subject to verification and acceptance before shipping.

Do you ship to P.O. boxes?

Right now we do not provide shipping to P.O. boxes.

How do I get free shipping?

U.S. customers are eligible for free shipping on orders over $35 using code FREESHIP during checkout.

Can I update or cancel my order?

If you need to make any changes to your order, including adjusting or cancelling the order, or changing the shipping address, please reach out within 24 hours of placing the order. Please note we work hard to dispatch orders as quickly as possible, and we may not be able to cancel or change your order.

Do you offer international shipping?

Right now, we are doing domestic shipping within the US only.

Do you replace lost or stolen packages?

We are unable to replace or refund lost or stolen packages.

We recommend selecting a secure shipping location where someone is always present to receive deliveries. If you need to make a change to your shipping address, please email us at inquiry@joginoyume.com as soon as possible. We'll make our best attempt to change your address as long as the package has not been shipped. We cannot reroute a package once it has left our facility.

If your package is missing, stolen, or lost in transit, please contact us so we can assist you with your claim. While we'll do everything we can to help you locate your package, we cannot refund or replace lost or stolen items.